Service Updates

Service Updates

If credit union services are disrupted we will update you here. Please check this page regularly.

Branch Opening

Our Poplar Branch is closed until further notice.

Hackney and Stratford branches are open full-time.

Bethnal Green is closed.

  • Please only visit a branch if you have no other means of banking.
  • Consider using online banking or automated telephone banking instead of visiting a branch.
  • Opening times are 9.30am – 5pm Monday, Tuesday, Wednesday and Friday, and 9.30am – 1.30pm on Thursday and Saturday. Details
  • Safe social distancing measures are in place in branches.



Current Accounts

There is a delay in Current account application process we are working hard to fast-track applications

  • Current account applications are being prioritised to ensure members can maintain access to their accounts without visiting a branch.
  • We are aware of reported issues with Balances. If you see an incorrect ATM account balance please inform us via this link
  • Apply for, or upgrade your current account



Join & Loan Applications

No reported issues

    Loan applications and join requests are being processed without delays.
  • New joiners need need to visit a branch to complete sign up – please check opening times.
  • Apply for a loan Apply to join   



Credit Control

Open to assist with loan repayment issues

  • Please do not delay in getting in touch if you are experiencing difficulty repaying loans due to coronavirus.
  • If your loan is in arrears contact Credit Control



Online Banking

No reported issues

  • Please use this service wherever possible to relieve pressure on our branches and customer support.
  • Register for online banking



Telephone Banking

Service available – no known issues




Email Customer Support

No reported issues

  • Some delays in replying to messages.
  • Please message us via our Contact Us page.



Telephone Customer Support

No reported issues

  • Longer wait times due to exceptional demand,
  • Phone support is available 9.30am – 5pm on Monday, Tuesday, Wednesday, Friday. Or 9.30am – 1.30pm, Thursday, Saturday.
  • You can also contact Customer Support by email or our website contact form



Payments & Transfer Requests

No reported issues

  • Payment and transfer requests received via online or automated telephone banking are being processed as normal.



For more on our response to the coronavirus disruption, please see our Coronavirus Updates