Service Updates
If credit union services are disrupted we will update you here. Please check this page regularly.
Branch Opening
Hackney, Stratford and Poplar branches are open: 9.30am –2pm: Monday, Tuesday, Wednesday, Friday and 9.30am – 1.30pm: Thursday, Saturday
Bethnal Green is closed.
- Please only visit a branch if you have no other means of banking.
- Consider using online banking or automated telephone banking instead of visiting a branch.
- Opening times are 9.30am – 5pm Monday, Tuesday, Wednesday and Friday, and 9.30am – 1.30pm on Thursday and Saturday. Details
- Safe social distancing measures are in place in branches.
Current Accounts
Some payments are delayed due to a systems issue. We will provide a further update on Wednesday.
- Some payments are delayed due to a systems issue. We will provide a further update on Wednesday.
- We are aware of reported issues with Balances. If you see an incorrect ATM account balance please inform us via this link
- Apply for, or upgrade your current account
Credit Control
Open to assist with loan repayment issues
- Please do not delay in getting in touch if you are experiencing difficulty repaying loans due to coronavirus.
- If your loan is in arrears contact Credit Control
Online Banking
Online statements temporarily unavailable due to maintenance. Alternatively, statements can be obtained at the branch or via email info@londoncu.co.uk
- Please use this service wherever possible to relieve pressure on our branches and customer support.
- Register for online banking
Email Customer Support
No reported issues
- Some delays in replying to messages.
- Please message us via our Contact Us page.
Telephone Customer Support
No reported issues
Phone Lines will be temporarily discounted on Saturday 20th August. Please contact us by emailing info@londoncu.co.uk or send us a message via online: londoncu.com/contact-us
- Longer wait times due to exceptional demand,
- Phone support is available 9.30am – 5pm on Monday, Tuesday, Wednesday, Friday. Or 9.30am – 1.30pm, Thursday, Saturday.
- You can also contact Customer Support by email or our website contact form
Payments & Transfer Requests
No reported issues
- Payment and transfer requests received via online or automated telephone banking are being processed as normal.
For more on our response to the coronavirus disruption, please see our Coronavirus Updates