Branch Opening

Hackney, Stratford and Poplar branches are open: 9.30am –2pm: Monday,  Tuesday, Wednesday, Friday and 9.30am – 1.30pm: Thursday, Saturday

Bethnal Green is closed.

• Please only visit a branch if you have no other means of banking.
• Consider using online banking or automated telephone banking instead of visiting a branch.
• Opening times are 9.30am – 5pm Monday, Tuesday, Wednesday and Friday, and 9.30am – 1.30pm on Thursday and Saturday. Details
• Safe social distancing measures are in place in branches.

Current Accounts

Some payments are delayed due to a systems issue. We will provide a further update on Wednesday.

• Some payments are delayed due to a systems issue. We will provide a further update on Wednesday.
• We are aware of reported issues with Balances. If you see an incorrect ATM account balance please inform us via this link
• Apply for, or upgrade your current account

Join & Loan Applications

No reported issues on Online Registration

No reported issues on Loan Application

Loan applications and join requests are being processed without delays.
• New joiners need need to visit a branch to complete sign up – please check opening times.
• Apply for a loan Apply to join   

Credit Control

Open to assist with loan repayment issues

• Please do not delay in getting in touch if you are experiencing difficulty repaying loans due to coronavirus.
• If your loan is in arrears contact Credit Control

Online Banking

Online statements temporarily unavailable due to maintenance. Alternatively, statements can be obtained at the branch or via email  info@londoncu.co.uk

• Please use this service wherever possible to relieve pressure on our branches and customer support.
• Register for online banking

Telephone Banking

No reported issues

• Longer wait times than usual
• Register for telephone banking

Email Customer Support

No reported issues

• Some delays in replying to messages.
• Please message us via our Contact Us page.

Telephone Customer Support

No reported issues

Phone Lines will be temporarily discounted on Saturday 20th August. Please contact us by emailing info@londoncu.co.uk or send us a message via online: londoncu.com/contact-us

• Longer wait times due to exceptional demand,
• Phone support is available 9.30am – 5pm on Monday, Tuesday, Wednesday, Friday. Or 9.30am – 1.30pm, Thursday, Saturday.
• You can also contact Customer Support by email or our website contact form

Payments & Transfer Requests

No reported issues

• Payment and transfer requests received via online or automated telephone banking are being processed as normal.