Service Updates

Service Updates

If credit union services are disrupted we will update you here. Please check this page regularly.

Branch Opening

Branches in Hackney, Poplar and Stratford are open full-time.
Bethnal Green is closed.

  • During the national lockdown please only visit a branch if you have no other means of banking.
  • Consider using online banking or automated telephone banking instead of visiting a branch.
  • Opening times are 9.30am – 5pm Monday, Tuesday, Wednesday and Friday, and 9.30am – 1.30pm on Thursday and Saturday. Details
  • Safe social distancing measures are in place in branches.



Current Accounts

Some members are seeing an incorrect account balance – please contact us

  • Current account applications are being prioritised to ensure members can maintain access to their accounts without visiting a branch.
  • If you see an incorrect ATM account balance please inform us via this link
  • Apply for, or upgrade your current account



Join & Loan Applications

No reported issues

    Loan applications and join requests are being processed without delays.
  • New joiners need need to visit a branch to complete sign up – please check opening times.
  • Apply for a loan Apply to join   



Credit Control

Open to assist with loan repayment issues

  • Please do not delay in getting in touch if you are experiencing difficulty repaying loans due to coronavirus.
  • Contact us regarding a payment break or reschedule via this link
  • If your loan is in arrears contact Credit Control



Online Banking

No reported issues

  • Please use this service wherever possible to relieve pressure on our branches and customer support.
  • Register for online banking



Telephone Banking

Service temporarily unavailable
Use online banking if possible




Email Customer Support

Subject to delays

  • Some delays in replying to messages.
  • Please message us via our Contact Us page.



Telephone Customer Support

Subject to delays

  • Longer wait times due to exceptional demand,
  • Phone support is available 9.30am – 5pm on Monday, Tuesday, Wednesday, Friday. Or 9.30am – 1.30pm, Thursday, Saturday.
  • You can also contact Customer Support by email or our website contact form



Payments & Transfer Requests

No reported issues

  • Payment and transfer requests received via online or automated telephone banking are being processed as normal.



For more on our response to the coronavirus disruption, please see our Coronavirus Updates