Service Updates
If credit union services are disrupted we will update you here. Please check this page regularly.
Branch Opening
Hackney, Poplar and Stratford branches are open part-time Opening Times: 9.30am – 2pm: Monday, Tuesday, Wednesday & Friday. 9.30am -1.30pm: Thursday & Saturday
Bethnal Green is closed.
- Please only visit a branch if you have no other means of banking.
- Consider using online banking or automated telephone banking instead of visiting a branch.
- Opening times are 9.30am – 5pm Monday, Tuesday, Wednesday and Friday, and 9.30am – 1.30pm on Thursday and Saturday. Details
- Safe social distancing measures are in place in branches.
Current Accounts
There is a delay in Current account application process we are working hard to fast-track applications
- Current account applications are being prioritised to ensure members can maintain access to their accounts without visiting a branch.
- We are aware of reported issues with Balances. If you see an incorrect ATM account balance please inform us via this link
- Apply for, or upgrade your current account
Join & Loan Applications
Unavailable online registration. Please visit your local branch
No reported issues on Loan Application
- Loan applications and join requests are being processed without delays.
- New joiners need need to visit a branch to complete sign up – please check opening times.
- Apply for a loan Apply to join
Credit Control
Open to assist with loan repayment issues
- Please do not delay in getting in touch if you are experiencing difficulty repaying loans due to coronavirus.
- If your loan is in arrears contact Credit Control
Online Banking
Unavailable Online Statement. Please use Telephone Banking
- Please use this service wherever possible to relieve pressure on our branches and customer support.
- Register for online banking
Email Customer Support
No reported issues
- Some delays in replying to messages.
- Please message us via our Contact Us page.
Telephone Customer Support
No reported issues
- Longer wait times due to exceptional demand,
- Phone support is available 9.30am – 5pm on Monday, Tuesday, Wednesday, Friday. Or 9.30am – 1.30pm, Thursday, Saturday.
- You can also contact Customer Support by email or our website contact form
Payments & Transfer Requests
No reported issues
- Payment and transfer requests received via online or automated telephone banking are being processed as normal.
For more on our response to the coronavirus disruption, please see our Coronavirus Updates