Branch Opening

Poplar & Hackney branches are open.

Bethnal Green is closed.

• Please only visit a branch if you have no other means of banking.
• Consider using online banking or automated telephone banking instead of visiting a branch.
• Opening times are 9.30am – 5pm Monday, Tuesday, Wednesday and Friday, and 9.30am – 1.30pm on Thursday and Saturday. Details
• Safe social distancing measures are in place in branches.

Current Accounts

There is a delay in Current account application process we are working hard to fast-track applications

• Current account applications are being prioritised to ensure members can maintain access to their accounts without visiting a branch.
• We are aware of reported issues with Balances. If you see an incorrect ATM account balance please inform us via this link
• Apply for, or upgrade your current account

Join & Loan Applications

No reported issues

Loan applications and join requests are being processed without delays.
• New joiners need need to visit a branch to complete sign up – please check opening times.
• Apply for a loan Apply to join   

Credit Control

Open to assist with loan repayment issues

• Please do not delay in getting in touch if you are experiencing difficulty repaying loans due to coronavirus.
• If your loan is in arrears contact Credit Control

Online Banking

No reported issues

• Please use this service wherever possible to relieve pressure on our branches and customer support.
• Register for online banking

Telephone Banking

Our Telephone Services are down. We’re investigating now and will update this page when it has been fixed.

• Longer wait times than usual
• Register for telephone banking

Email Customer Support

No reported issues

• Some delays in replying to messages.
• Please message us via our Contact Us page.

Telephone Customer Support

No reported issues

• Longer wait times due to exceptional demand,
• Phone support is available 9.30am – 5pm on Monday, Tuesday, Wednesday, Friday. Or 9.30am – 1.30pm, Thursday, Saturday.
• You can also contact Customer Support by email or our website contact form

Payments & Transfer Requests

No reported issues

• Payment and transfer requests received via online or automated telephone banking are being processed as normal.