Keeping safe during your branch visit

Jul 24, 2020

Keeping safe during your branch visit

Wearing face coverings in shops and other High Street premises is now compulsory, unless you have a valid reason not to.

The new law, to help combat the spread of Covid-19, applies in all branches of the credit union.

If you haven’t visited us for some time we appreciate that you may feel a little anxious or be wondering what to expect. So just to recap here are some of the steps we are taking to keep members safe.

  • We ask all visitors to practice social distancing and we have placed markers on the floor to indicate where it is safe to stand if queuing for the counter.
  • There is a limit on the number of customers in the branch and so at busy times you may be asked to wait outside until it is safe to enter.
  • In our larger branches with three counter windows we have left the middle window free to allow for distancing.
  • We are cleaning our public areas more frequently and regularly sanitizing high contact points like door handles and counters.
  • We have posters displayed inside the branch asking all members to comply with the safety measures we have in place.

Our branches are offering a full service and in Hackney, Poplar and Stratford we are open Monday to Saturday 9.30am – 5pm with an earlier closing time of 1.30pm on Thursdays and Saturdays.

If you would like to plan your visit for a quieter time we recommend dropping in between 11am and 12 noon or between 4pm and 5pm.

Our branch in Bethnal Green remains closed. This is being reviewed on a weekly basis.
[Update: 29 July – we are aiming for a mid-August re-opening in Bethnal Green]

Alternatives to visiting a branch

Online and automated telephone banking
More members than ever are using online banking and automated telephone banking to manage their accounts. This is a safe and secure way to manage your money and both services provide the added convenience of being available 24/7.

Current accounts and Debit Mastercard
Our current accounts, offer the option of a contactless Debit Mastercard to make payments online, in store and to provide access to cash via ATMs.

Online Loan applications
If you are considering a borrowing request as the lockdown eases, a loan application can be made online. You can submit supporting documentation online and sign your loan agreement via secure email. 

Government guidance on face coverings is available here