Coronavirus (Covid-19) Updates

Mar 19, 2020

Coronavirus (Covid-19) Updates

This page will be updated with news about our response to Covid-19

To check if our services are being affected visit our Service Update page

Thursday 26 March

New temporary branch opening times begin Friday 27th March

To cope with the disruption caused by the coronavirus, we are temporarily limiting branch opening hours and telephone customer support. Full details

New Service Update Dashboard

Some services may take a little longer to respond to you than usual at the moment. To help you see how we are being impacted, please refer to our new service updates page.

It will be useful if you refer to this before visiting a branch or calling us.

Monday 23rd March

Poplar branch reopens after closure last week

Our branch in Chrisp Street, Poplar will reopen at 10am this morning after closure last week.

Thursday 19th March

Steps we are taking to minimise disruption

Statement: Steps we are taking to reduce disruption caused by coronavirus.

Register for online-banking now

To maintain access to your credit union accounts in case you are unable to visit us please register for online banking.

By registering to manage your account online you can:

  • Check you account balances and recent account activity
  • Make payments from your accounts
  • Download and print account statements


Your registration details must match the information we hold. Account approval can take up to 24hrs.

Monday 16th March

Poplar Branch is closed until Monday 23rd March

Due to staff shortages Poplar branch is closed and we hope to reopen on Monday 23rd March. All other branches are open. Members may visit any branch.

Monday 12th March

STATEMENT – Covid-19: Keeping members and staff safe