Coronavirus (Covid-19) Updates
This page will be updated with news about our response to Covid-19
Tuesday 12th May
Reduced opening times update
Following the most recent government advice and our desire to keep members and our staff safe we will continue to operate limited opening at three branches hours for the rest of May.
Bethnal Green branch will remain closed and we will provide another update at the end of the month.
- Monday, Tuesday and Wednesday – 10am – 3pm
- Thursday, Friday and Saturday – 10am – 2pm
Friday 24th April
Six day branch opening restored
Our branches in Hackney, Poplar and Stratford have returned to six day opening, albeit with shorter opening hours.
Our branch in Bethnal Green remains closed. An udpate will be provided in May. Check our full opening times here
Friday 17th April
Help with loan repayments
We will do our best to help you if you are having difficulty making loan repayments because your income has been adversely affected by the Coronavirus lockdown. To apply for support please visit our Coronavirus Support page.
Bethnal Green Branch Closure
As a temporary measure we are closing our branch in Bethnal Green Road for 3 weeks. All other branches remain open. We will provide an update at the beginning of May. Further details
Tuesday 14th April
Telephone Customer Support – Full Service
Our telephone customer support is now available six days a week.
10am – 6pm Monday, Tuesday, Wednesday, Friday
10am – 2pm Thursday, Saturday
Friday 3rd April
New temporary opening times for easter week
We have amended our branch and telephone support opening times for easter week.
Thursday 26 March
New temporary branch opening times begin Friday 27th March
To cope with the disruption caused by the coronavirus, we are temporarily limiting branch opening hours and telephone customer support. Full details
New Service Update Dashboard
Some services may take a little longer to respond to you than usual at the moment. To help you see how we are being impacted, please refer to our new service updates page.
It will be useful if you refer to this before visiting a branch or calling us.
Monday 23rd March
Poplar branch reopens after closure last week
Our branch in Chrisp Street, Poplar will reopen at 10am this morning after closure last week.
Thursday 19th March
Steps we are taking to minimise disruption
Register for online-banking now
To maintain access to your credit union accounts in case you are unable to visit us please register for online banking.
By registering to manage your account online you can:
- Check you account balances and recent account activity
- Make payments from your accounts
- Download and print account statements
Your registration details must match the information we hold. Account approval can take up to 24hrs.
Monday 16th March
Poplar Branch is closed until Monday 23rd March
Due to staff shortages Poplar branch is closed and we hope to reopen on Monday 23rd March. All other branches are open. Members may visit any branch.
Monday 12th March
STATEMENT – Covid-19: Keeping members and staff safe