Coronavirus (Covid-19) Updates

Apr 24, 2020

Coronavirus (Covid-19) Updates

This page will be updated with news about our response to Covid-19

To check if our services are being affected visit our Service Update page

Reminder of amended opening times

We are now open from 9.30am in Hackney, Poplar and Stratford. We close at 2pm on Monday, Tuesday, Wednesday and Friday, and 1.30pm on Thursday and Saturday.

The LCCU branch in Bethnal Green remains closed for now.

Six day branch opening restored

Our branches in Hackney, Poplar and Stratford have returned to six day opening, albeit with shorter opening hours.

Our branch in Bethnal Green remains closed.

Telephone Customer Support – Full Service

Our telephone customer support is now available six days a week.

9.30am – 5pm Monday, Tuesday, Wednesday, Friday
9.30am – 1.30pm Thursday, Saturday

New Service Update Dashboard

Some services may take a little longer to respond to you than usual at the moment. To help you see how we are being impacted, please refer to our new service updates page.

It will be useful if you refer to this before visiting a branch or calling us.

Steps we are taking to minimise disruption

Statement: Steps we are taking to reduce disruption caused by coronavirus.

Register for online-banking now

To maintain access to your credit union accounts in case you are unable to visit us please register for online banking.

By registering to manage your account online you can:

  • Check you account balances and recent account activity
  • Make payments from your accounts
  • Download and print account statements


Your registration details must match the information we hold. Account approval can take up to 24hrs.

STATEMENT – Covid-19: Keeping members and staff safe