Coronavirus (Covid-19) Updates
This page will be updated with news about our response to Covid-19
Thursday 26 March
New temporary branch opening times begin Friday 27th March
To cope with the disruption caused by the coronavirus, we are temporarily limiting branch opening hours and telephone customer support. Full details
New Service Update Dashboard
Some services may take a little longer to respond to you than usual at the moment. To help you see how we are being impacted, please refer to our new service updates page.
It will be useful if you refer to this before visiting a branch or calling us.
Monday 23rd March
Poplar branch reopens after closure last week
Our branch in Chrisp Street, Poplar will reopen at 10am this morning after closure last week.
Thursday 19th March
Steps we are taking to minimise disruption
Register for online-banking now
To maintain access to your credit union accounts in case you are unable to visit us please register for online banking.
By registering to manage your account online you can:
- Check you account balances and recent account activity
- Make payments from your accounts
- Download and print account statements
Your registration details must match the information we hold. Account approval can take up to 24hrs.
Monday 16th March
Poplar Branch is closed until Monday 23rd March
Due to staff shortages Poplar branch is closed and we hope to reopen on Monday 23rd March. All other branches are open. Members may visit any branch.
Monday 12th March
STATEMENT – Covid-19: Keeping members and staff safe