Coronavirus (Covid-19) Updates

Apr 24, 2020

Coronavirus (Covid-19) Updates

This page will be updated with news about our response to Covid-19

To check if our services are being affected visit our Service Update page

Wednesday 29th July

Bethnal Green branch re-opening

We hope to re-open our branch in Bethnal Green in mid-August. A re-opening date will be confirmed shortly.

Monday 15th June

New opening times mean an earlier start

We are now open from 9.30am in Hackney, Poplar and Stratford. We close at 5pm on Monday, Tuesday, Wednesday and Friday, and 1.30pm on Thursday and Saturday.

The LCCU branch in Bethnal Green remains closed for now.

Tuesday 12th May

Reduced opening times update

Following the most recent government advice and our desire to keep members and our staff safe we will continue to operate limited opening at three branches hours for the rest of May. 

Bethnal Green branch will remain closed and we will provide another update at the end of the month.

Branches in HackneyPoplar and Stratford remain open six days a week:

  • Monday, Tuesday and Wednesday – 10am – 3pm
  • Thursday, Friday and Saturday –  10am – 2pm

Friday 24th April

Six day branch opening restored

Our branches in Hackney, Poplar and Stratford have returned to six day opening, albeit with shorter opening hours.

Our branch in Bethnal Green remains closed. An udpate will be provided in May. Check our full opening times here

Friday 17th April

Help with loan repayments

We will do our best to help you if you are having difficulty making loan repayments because your income has been adversely affected by the Coronavirus lockdown. To apply for support please visit our Coronavirus Support page.

Bethnal Green Branch Closure

As a temporary measure we are closing our branch in Bethnal Green Road for 3 weeks. All other branches remain open. We will provide an update at the beginning of May. Further details

Tuesday 14th April

Telephone Customer Support – Full Service

Our telephone customer support is now available six days a week.

10am – 6pm Monday, Tuesday, Wednesday, Friday
10am – 2pm Thursday, Saturday

Friday 3rd April

New temporary opening times for easter week

We have amended our branch and telephone support opening times for easter week.

Thursday 26 March

New temporary branch opening times begin Friday 27th March

To cope with the disruption caused by the coronavirus, we are temporarily limiting branch opening hours and telephone customer support. Full details

New Service Update Dashboard

Some services may take a little longer to respond to you than usual at the moment. To help you see how we are being impacted, please refer to our new service updates page.

It will be useful if you refer to this before visiting a branch or calling us.

Monday 23rd March

Poplar branch reopens after closure last week

Our branch in Chrisp Street, Poplar will reopen at 10am this morning after closure last week.

Thursday 19th March

Steps we are taking to minimise disruption

Statement: Steps we are taking to reduce disruption caused by coronavirus.

Register for online-banking now

To maintain access to your credit union accounts in case you are unable to visit us please register for online banking.

By registering to manage your account online you can:

  • Check you account balances and recent account activity
  • Make payments from your accounts
  • Download and print account statements


Your registration details must match the information we hold. Account approval can take up to 24hrs.

Monday 16th March

Poplar Branch is closed until Monday 23rd March

Due to staff shortages Poplar branch is closed and we hope to reopen on Monday 23rd March. All other branches are open. Members may visit any branch.

Monday 12th March

STATEMENT – Covid-19: Keeping members and staff safe