Dec 14, 2023

This role will be to actively support Our Newham money works residence to borrow at an rate that residence are able to pay back.  







· Ensure all customers receive excellent service and help with queries, concerns or complaints face to face or via the telephone.

·  To receive all deposits and loan repayments from members and to disburse all cash.

· Open accounts for new members and informing them about the range of products and services available, and assist members with queries related to deposits, loan repayments and update member profiles by processing of all relevant forms to the database.

· Promote LCCU products to ONMW members.

· Data entry in housed system ‘Curtains’ processing members information and Loans

· Manage members’ personal details in accordance with the Data Protection Act.

· Adherence to established systems and operational procedures with regards to the disclosure of confidential information and protection of personal and sensitive member information

· To develop and maintain a thorough knowledge of all relevant services, systems and procedures. 

·Ensure Our Newham Money works filing is kept up to date.

·Keep under review his/her own training needs and relay to the line manager.

· Any other related duties that may be assigned from time to time.

 ● Review and make decision on active ONM/Moneyworks applications which includes

 –   Sending emails to applicants for supporting documents

–     Running credit reports,

–      Analysing financial status,

–      Determine financial eligibility and feasibility of approving a loan.

●  Work on ONM delinquent accounts

– Liaison with members over the phone, via SMS and sending

– letters to make arrangements towards the arrears/ bad debt.

– Prepare, review and finalise reschedule requests/ applications.


● Process card payments.

● Prepare and finalise write off which includes:

–  Listing and presenting the write off accounts to ONM

–   Process the posting on accounts manually to clear the bad debt accounts. 

–    Verify nominal balances

–     Update ONM and LM.

● Generate and send weekly reports to ONM.

● Monitor and withdraw out of date ONM applications.

●  Process membership and finalise loan documents (on demand)

●  Process direct debit request ( on demand)

●  Assist with branch loans ( On demand)

●  Marketing LCCU loan / loan sell ( On demand)

●  Train new staff ( On demand)

● Attending ONM events and monthly meetings (Not taking place at present).

Assist with any queries / complaints / ad hoc tasks.


Excellent understanding of underwriting and  disbursement of loans

Good organisations skills

Experience with credit worthiness

Experience in credit history reports

Excellent interpersonal skills and first class customer service

The ability to deliver stretching loan targets within strict deadlines and in accordance with the criteria set by ONMW.

Creative in the development of innovative ideas to increase product appeal

Excellent team management with the ability to staff training and development

Excellent communicator with the ability to work effectively and sensitively with people from diverse backgrounds

Ability to act on own initiative where ideas and recommendations are welcome

Computer literature ,data input skills


Must be flexible and willing to work according to the needs of the service

Minimum of 2 years’ experiences in finance or similar role.

Knowledge of Our Newham Money works services and credit union products and services.

Willing to undertake professional training.

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of employees in this position. Further, this job description should not be considered an employment contract. All employment is employment at-will. We reserve the right to modify job duties or descriptions at any time.

How to apply

If you’re interested in applying for this position, submit your application and cover letter at

A better way to support our work is to open one of our debit card current accounts and, when considering a loan, to take one from us.